1. Overview
Propelify is committed to transparent and fair billing practices. This Refund Policy applies to all subscriptions, service packages, and related billing transactions made through Propelify platforms or authorized sales channels. By purchasing any Propelify service, you acknowledge and agree to this policy.
This policy is intended to protect both customers and Propelify by establishing clear conditions for eligibility, processing, and exceptions. Where local law requires additional consumer protections, those rights remain unaffected.
2. Subscription Fees
Subscription fees are billed in advance according to the plan cycle selected at checkout (monthly, annual, or contract-based terms). All charges are displayed before payment confirmation and are due in full on the billing date.
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Monthly plans: automatically renew every 30 days until canceled.
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Annual plans: renew every 12 months at the prevailing rate unless otherwise contracted.
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Taxes and regional fees: may apply depending on billing country and legal requirements.
3. Free Trial Policy
If your subscription includes a free trial, no charge is applied during the trial period unless otherwise clearly stated at signup. At the end of the trial, your selected payment method will be billed automatically unless you cancel before the trial expires.
Free trials are generally limited to one per customer account, organization, or payment method. Attempts to create duplicate trials through multiple accounts may result in trial suspension or removal.
4. Refund Eligibility
Refund eligibility is evaluated in good faith based on purchase type, account usage, and the timing of the request. In most cases, Propelify may issue a full or partial refund when a written request is submitted within 14 calendar days of the original charge and no material overuse is detected.
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The request is made by the account owner or authorized billing contact.
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The account is in good standing and not under fraud investigation.
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No abuse, policy circumvention, or repeated charge disputes are present.
5. Non-Refundable Services
Certain products and services are non-refundable due to immediate resource allocation, third-party licensing, or custom delivery commitments. These include but are not limited to:
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One-time onboarding, migration, implementation, or consulting fees.
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Custom integration development, enterprise setup, or white-glove services.
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Charges for usage-based overages already consumed.
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Add-on marketplace purchases and third-party pass-through costs.
6. Cancellation Policy
You may cancel a subscription at any time from your billing settings or by contacting support. Cancellation prevents future renewal charges but does not automatically generate a refund for the current billing period unless eligibility conditions are met.
Access to paid features continues through the end of the active term unless your contract states otherwise. For annual enterprise contracts, early termination terms may follow your signed order form.
7. Billing Errors & Duplicate Charges
If you believe you were billed in error or charged more than once for the same service period, notify Propelify support promptly with relevant billing details. We investigate all reported billing discrepancies and provide an outcome as quickly as possible.
Verified duplicate or incorrect charges are corrected through reversal, credit, or refund to the original payment method. To expedite review, include invoice number, transaction date, and account email in your request.
8. Refund Processing Timeline
Once approved, refunds are typically initiated within 5 business days. The final posting time depends on your card issuer, bank, or payment provider.
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Card networks usually settle refunds within 5–10 business days.
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Bank transfers may take additional processing time depending on region.
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Propelify cannot accelerate bank-side clearing once a refund is submitted.
9. Chargebacks
Initiating a chargeback without first contacting Propelify may delay or complicate resolution and can result in temporary account restrictions while the dispute is investigated. We strongly recommend contacting support before filing a payment dispute.
If a chargeback is reversed in Propelify's favor due to valid service delivery, access may be reinstated after outstanding balances are paid. Repeated or abusive chargebacks can lead to permanent service refusal.
10. Service Suspension & Termination
Propelify may suspend or terminate access for policy violations, prohibited conduct, fraudulent activity, or material breaches of contractual terms. In such cases, eligibility for refunds may be limited or denied depending on the nature and severity of the violation.
If suspension occurs in error, our team will work with you to review account logs and billing records. Verified mistakes are corrected promptly, including service restoration and billing adjustment where appropriate.
11. Changes to This Refund Policy
Propelify may update this Refund Policy periodically to reflect product changes, legal requirements, or operational improvements. Updated versions become effective upon publication unless stated otherwise.
Material updates will be communicated through in-product notice, account email, or dashboard messaging. Continued use of Propelify services after an update indicates acceptance of the revised policy terms.
12. Contact Information
For questions related to refunds, cancellations, billing updates, or subscription changes, please contact Propelify Billing Support using the official channels listed below. Including full transaction details helps us resolve your request faster.
Our support team reviews requests in the order received and prioritizes urgent billing errors. For enterprise accounts, your designated customer success contact may coordinate expedited reviews when contractually required.